1. Information Collection & Purpose
Digital Seva Kendra collects customer details (such as Full Name, Mobile Number, Email, Residential Address, Identity Proofs, and uploaded documentation) solely for the objective of preparing, verifying, and submitting online applications on statutory government or commercial service portals requested by the customer.
2. Document Storage & Security
Uploaded identity documents (Aadhaar, PAN, Voter cards, utility bills) are transmitted via secure HTTPS encryption. Customer documents are treated with utmost confidentiality and are never sold, rented, or made accessible publicly.
3. Third-Party Portal Interactions
When customers authorize us to process applications, relevant details are submitted to respective official statutory portals (e.g. UIDAI, Income Tax Department, GSTN, Ministry of Labour, State Transport Dept, National Scholarship Portal). Customers acknowledge that official government portals maintain their own respective privacy policies.
4. Retention Period
Customer applications and associated document attachments are retained only as long as necessary to complete service assistance, provide status updates, and comply with lawful audit requirements.
5. Contact Grievance Officer
For any questions or privacy concerns, please contact our data grievance officer at helpdesk@digitalsevakendra.in.