1. Nature of Services
Digital Seva Kendra provides citizen assistance, dossier drafting, form filling, document scanning, and technical submission support on various digital portals. We are an independent commercial entity and not a government body.
2. Customer Accuracy & Verification
The customer is solely responsible for ensuring the authenticity, correctness, and legality of all information and documents supplied. Providing fraudulent or forged documents is strictly prohibited under applicable Indian laws.
3. Service Charges & Government Fees
Statutory government fees are deposited directly to the government treasury/portal according to applicable rules. Our assistance fee covers procedural compilation, verification, scanning, and follow-up services.
4. Processing Timelines & Approvals
Processing times mentioned on the website are estimates based on standard departmental workflows. Actual processing times, field verifications, biometrics, and approvals are under the exclusive jurisdiction of the respective government authorities.